Categories: Artificial Intelligence, Audio Podcast, Intel, Intel Conversations in the Cloud Tags: AI, AI research, artificial intelligence, Audio Podcast, biology, Cloud Computing, Conversation in the Cloud, customer service, Elisa Estonia, Intel, Jake Smith, machine learning, Markus Lippus, MindTitan, ML, real-time call analysis, telecommunications
Categories: Audio Podcast, Cloud Computing, Intel, Intel Conversations in the Cloud Tags: Audio Podcast, Cloud Computing, Cognitive Contact Center, Conversation in the Cloud, customer service, digital customer service, digital transformation, Intel, Mindtree, Python, S. Venkat, SigOpt
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In this episode of Intel on AI guest Rana el Kaliouby, Ph.D., cofounder and CEO of Affectiva, and author of Girl Decoded: A Scientist’s Quest to Reclaim Our Humanity by Bringing Emotional Intelligence to Technology, talks with host Abigail Hing [See the full post…] |
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Categories: Artificial Intelligence, Audio Podcast, Intel, Intel on AI Tags: Abigail Hing Wen, Affectiva, AI, artificial intelligence, autonomous driving, customer service, deep learning, emotional intelligence, EQ, machine learning, natural language processing, Rana el Kaliouby, Supercomputing
Categories: Business Solutions for IT Managers, Information Technology, Intel, IT White Papers Tags: Business Solutions for IT Managers, conversion rates, Customer Experience, customer loyalty, customer service, Intel, Intel Atom, IT Best Practices, IT Business Value, IT Whitepaper, Nebraska Furniture Mart, pdf, Retail Tablets
Categories: Business Solutions for IT Managers, Intel, IT White Papers Tags: Business Solutions for IT Managers, customer service, Enterprise Client, Financial Services, Intel, Intel vPro, IT Best Practices, IT Business Value, IT Whitepaper, National Bank of Egypt, pdf, remote management
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Contact centers underpin the customer service strategies of a broad range of global enterprises. Enterprises should carefully the decision to use a hosted approach versus a premises-based approach and base vendor selection on the ability to offer scalability, expert implementation [See the full post…] |
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Categories: Connected Social Media, Corporate, Verizon Business Tags: Contact centers, customer service, Lori Anne Pollock, scalability, Verizon Business
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Who hasn’t wished that customer service could be better online? A San Francisco start-up called Satisfaction will launch in the next month or so with the aim of improving online customer service by tapping the collective knowledge of users. The [See the full post…] |
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Categories: Connected Social Media, Enterprise 2.0, Inside Silicon Valley Tags: Adaptive Path, customer service, Jonathan Grubb, Lane Becker, people-powered, Satisfaction, Thor Muller