In this Intel Conversations in the Cloud audio podcast: Markus Lippus from MindTitan joins host Jake Smith to talk about how AI is innovating many industries across the world including customer service. Markus discusses how his background in biology [See the full post…]

In this Intel Conversations in the Cloud audio podcast: S. Venkat from MindTree joins host Jake Smith to talk about digital customer service, specifically the company’s MindTree Cognitive Contact Center, which combines existing call center infrastructure with new technology. [See the full post…]

In this episode of Intel on AI guest Rana el Kaliouby, Ph.D., cofounder and CEO of Affectiva, and author of Girl Decoded: A Scientist’s Quest to Reclaim Our Humanity by Bringing Emotional Intelligence to Technology, talks with host Abigail Hing [See the full post…]

Business Solutions for IT Managers: Retail tablets with Intel Atom processors help improve customer service, increase conversion rates, and boost customer loyalty for Nebraska Furniture Mart. [See the full post…]

Business Solutions for IT Managers: National Bank of Egypt activates the remote management capabilities of the Intel vPro platform to streamline operations and improve customer service. [See the full post…]

Contact centers underpin the customer service strategies of a broad range of global enterprises. Enterprises should carefully the decision to use a hosted approach versus a premises-based approach and base vendor selection on the ability to offer scalability, expert implementation [See the full post…]

Who hasn’t wished that customer service could be better online? A San Francisco start-up called Satisfaction will launch in the next month or so with the aim of improving online customer service by tapping the collective knowledge of users. The [See the full post…]