customer service tagged posts:

Nebraska Furniture Mart: Retail Tablets Enhance the Customer Experience

National Bank of Egypt: Banking on Success

January 21st, 2013 |

Maximizing Hosted Contact Center Solutions

November 20th, 2007 |
Maximizing Hosted Contact Center Solutions

Contact centers underpin the customer service strategies of a broad range of global enterprises. Enterprises should carefully the decision to use a hosted approach versus a premises-based approach and base vendor selection on the ability to offer scalability, expert implementation [See the full post…]

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Categories: Connected Social Media, Corporate, Verizon Business Tags: , , , ,

Start-up Satisfaction aims for “people-powered” customer service

Start-up Satisfaction aims for “people-powered” customer service

Who hasn’t wished that customer service could be better online? A San Francisco start-up called Satisfaction will launch in the next month or so with the aim of improving online customer service by tapping the collective knowledge of users. The [See the full post…]

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Categories: Connected Social Media, Enterprise 2.0, Inside Silicon Valley Tags: , , , , , ,