Customer Service in the Era of Digital Transformation – Conversations in the Cloud – Episode 265

December 7th, 2021 |
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In this Intel Conversations in the Cloud audio podcast: S. Venkat from MindTree joins host Jake Smith to talk about digital customer service, specifically the company’s MindTree Cognitive Contact Center, which combines existing call center infrastructure with new technology. The two discuss how MindTree worked with the Intel Distribution of Python along with SigOpt (a recent Intel acquisition) for hyperparameter tuning to reach necessary accuracy and performance benchmarks.

For more information, visit:
mindtree.com

Follow S. Venkat on LinkedIn at:
linkedin.com/in/venkateswaran-sundareswaran-69a6363

Follow Jake on Twitter at:
twitter.com/jakesmithintel

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Posted in: Audio Podcast, Cloud Computing, Intel, Intel Conversations in the Cloud