Contact centers underpin the customer service strategies of a broad range of global enterprises. Enterprises should carefully the decision to use a hosted approach versus a premises-based approach and base vendor selection on the ability to offer scalability, expert implementation and a broad service portfolio. Learn how Verizon Business can meet the contact center requirements of a broad range of enterprises with Lori Anne Pollock, Group Product Marketing Manager – Contact Center Solutions, Verizon Business.

Tags: Contact centers, customer service, Lori Anne Pollock, scalability, Verizon Business
 
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