IT@Intel: Improving Endpoint Device Management Efficiency

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IT Best Practices: Intel IT is responsible for managing all of Intel’s endpoint devices—at 147 sites spread across 56 countries. Managing endpoints can be time-consuming and expensive, often requiring a technician to physically visit the devices to troubleshoot them. Examples of these devices include the following:

  • The deployment of Intel Unite software to more than 5,000 hubs, located in conference rooms worldwide. This technology simplifies conference room configuration by eliminating cables and adapters. It also encourages idea sharing because employees can share content directly from their laptops and tablets regardless of their locations around the world.
  • Digital signs in multiple locations including lobbies, cafeterias, and common areas across all Intel sites. These signs provide timely and localized site and community information.

As part of our pursuit of continuous improvement, we collaborate with Intel’s business units, which are constantly developing innovative solutions that have the potential to help us achieve our goals within our own IT environment. For example, we recently evaluated the capabilities of Intel Endpoint Management Assistant (Intel EMA) to determine if it could ease the management of multiple types of endpoint devices.

In 2019, we began a proof of concept using Intel EMA to manage approximately 500 Intel Unite hubs and 500 digital signs across four geographic regions. Based on our success, we deployed Intel EMA to manage all our Intel Unite hubs and more than 700 digital signs. The solution was implemented globally in just a few days, and it is saving Intel thousands of dollars annually in licensing and server maintenance costs.

For more information on Intel IT Best Practices, please visit

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Posted in: Intel, Intel IT, IT White Papers, IT@Intel