In this Intel Conversations in the Cloud audio podcast: Markus Lippus from MindTitan joins host Jake Smith to talk about how AI is innovating many industries across the world including customer service. Markus discusses how his background in biology shaped [See the full post…]

In this Intel Conversations in the Cloud audio podcast: S. Venkat from MindTree joins host Jake Smith to talk about digital customer service, specifically the company’s MindTree Cognitive Contact Center, which combines existing call center infrastructure with new technology. The [See the full post…]

In this episode of Intel on AI guest Rana el Kaliouby, Ph.D., cofounder and CEO of Affectiva, and author of Girl Decoded: A Scientist’s Quest to Reclaim Our Humanity by Bringing Emotional Intelligence to Technology, talks with host Abigail Hing [See the full post…]

Business Solutions for IT Managers: Retail tablets with Intel Atom processors help improve customer service, increase conversion rates, and boost customer loyalty for Nebraska Furniture Mart.

Business Solutions for IT Managers: National Bank of Egypt activates the remote management capabilities of the Intel vPro platform to streamline operations and improve customer service.

Contact centers underpin the customer service strategies of a broad range of global enterprises. Enterprises should carefully the decision to use a hosted approach versus a premises-based approach and base vendor selection on the ability to offer scalability, expert implementation [See the full post…]

Who hasn’t wished that customer service could be better online? A San Francisco start-up called Satisfaction will launch in the next month or so with the aim of improving online customer service by tapping the collective knowledge of users. The [See the full post…]