In this Intel on AI podcast episode: Every customer call is an opportunity to gain information about customer preferences and provide a positive experience for callers. Yet, call centers can be expensive to run and maintain, especially in the [See the full post…]

Join BearingPoint technologist Takashi Yoshizaki as he takes us through the evolution of VOIP. What started as simply carrying voice traffic over a data network is now a widely accepted technology and a valued strategic initiative that improves workforce efficiencies. [See the full post…]

As a former EVP and Corporate Officer at Marriott, where he led the marketing strategy, sales, distribution, and revenue management efforts for Marriott’s 13 lodging brands and $18 billion in sales, Richard Hanks knows a thing or two about [See the full post…]