Update on the VOIP Evolution
Join BearingPoint technologist Takashi Yoshizaki as he takes us through the evolution of VOIP. What started as simply carrying voice traffic over a data network is now a widely accepted technology and a valued strategic initiative that improves workforce efficiencies.
Covering key business drivers such as customer experience, productivity and cost savings flavors, this podcast also explores the key technologies behind VOIP and the opportunities it offers to expand and improve service. VOIP has also expanded into other technology domains as it’s now a business technology to be leveraged and capitalized on. Call centers are great examples of where a company can adopt VOIP, as it helps to share knowledge and skills across different call schedule architectures to help break barriers of communication.