Designing and Managing Your Contact Center

January 10th, 2007 |
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The challenges facing your organization’s contact center are greater and more complex than ever. In this podcast we talk with Elizabeth Herrell of Forrester Research and Chuck Weston of Qwest about how to apply effective planning and management to optimize your customers’ experience, as well as your vendors’, when it comes to dealing with you and your contact center.

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Posted in: Connected Social Media, Corporate, Qwest Communications, Technology