Inder Sidhu: Proactive Customer Service in the Subscription Era

December 20th, 2019 |
Image for FaceBook

Share this post:
Facebook | Twitter | Google+ | LinkedIn | Pinterest | Reddit | Email
This post can be linked to directly with the following short URL:

The audio player code can be copied in different sizes:
144p, 240p, 360p, 480p, 540p, Other

The audio player code can be used without the image as follows:

This audio file can be linked to by copying the following URL:

Right/Ctrl-click to download the audio file.
Connected Social Media - iTunes | Spotify | Google | Stitcher | TuneIn | Twitter | RSS Feed | Email
Tech Barometer - iTunes | Spotify | Google | Stitcher | TuneIn | Twitter | RSS Feed | Email

Customer centricity becomes front and center when a company goes from the building to the scaling stage, according to Indir Sidhu, Executive Vice President of Global Customer Success and Business Operations at Nutanix. He’s leading the company’s customer service as it evolves from a licensing to a subscription model. “If your product isn’t good — if it isn’t delivering the promised outcomes or satisfying the customer’s need — people can turn it off at any time,” he said. To delight customers, he uses customer data and turns it into a recommendations that prompt rather than react to customer needs. In the future, Sidhu said technology products should be smart enough to understand their environment and how they’re being used, and use that information to run optimally.

Follow the enterprise cloud tech revolution at The Forecast by Nutanix.

Tags: , , , , ,
Posted in: Audio Podcast, Cloud Computing, Tech Barometer - From The Forecast by Nutanix