Through the addition of Open Hosted Speech Services (OHSS) to its portfolio of contact center solutions, Verizon Business is offering enterprise and government customers a new level of control and flexibility over speech applications, while still enjoying the reliability and scalability associated with a hosted solution. In this podcast, Tom Smith, senior product manager of IVR and speech services for Verizon Business, discusses how customers can now manage their own contact center applications and take advantage of Verizon Business’ award-winning hosted speech platform. Smith also discusses how OHSS can be an integral part of a comprehensive contact center strategy.

Tags: OHSS, Open Hosted Speech Services, Tom Smith, Verizon Business
 
Posted in: Corporate, Verizon Business