Call Center Virtualization

May 1st, 2007 |
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It’s the revenue-generator, but does your organization’s call center need to connect and centralize multiple data centers and agents? The idea behind call center virtualization is to enable transactions and calls to be routed in any situation, based on the criteria of the situation.

Join BearingPoint managing director and technologist Julien Corbe to explore key business drivers for implementing call center virtualization where cost reduction and customer satisfaction reign. The more complex your business the more benefits you stand to receive with call center virtualization.

Because the call centers are the revenue generating areas, when change is implemented risk is introduced, but the systematic methodology mitigates risk and supports the business from a centralized perspective.


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