Baker Tilly: Pairing art and science to innovate on Customer Experience

October 17th, 2016 |
Image for FaceBook
Download PDFRead/Download White Paper (PDF)
Share this post:
Facebook | Twitter | Google+ | LinkedIn | Pinterest | Reddit | Email
This post can be linked to directly with the following short URL:

This pdf file can be linked to by copying the following URL:

Right/Ctrl-click to download the pdf file.
Connected Social Media - iTunes | Spotify | Google | Stitcher | TuneIn | Twitter | RSS Feed | Email

B2B organizations have recognized that customer experience makes a real difference when it comes to winning and keeping customers. Moving forward, B2B leaders must introduce art and science to customer experience: “art” to form creative design processes proven to generate experience innovations and “science” to drive experience testing methodologies that quantify customer reaction and importance. By reimagining the ways that they interact with customers, customer experience innovators are replacing a one­directional exchange of goods and services with a two­way collaboration with customers to define where, when, and how value is created. Download the full whitepaper to learn more about taking this approach to innovate on customer experience.

See more posts from Baker Tilly and other vendors from Oracle OpenWorld 2016 in San Francisco.

Tags: , , , ,
Posted in: Baker Tilly, IT White Papers, Oracle OpenWorld