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Measuring Service Experiences with Richard Hanks at Mindshare

March 28th, 2007 |
Measuring Service Experiences with Richard Hanks at Mindshare

As a former EVP and Corporate Officer at Marriott, where he led the marketing strategy, sales, distribution, and revenue management efforts for Marriott’s 13 lodging brands and $18 billion in sales, Richard Hanks knows a thing or two about service. ...
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