It’s the revenue-generator, but does your organization’s call center need to connect and centralize multiple data centers and agents? The idea behind call center virtualization is to enable transactions and calls to be routed in any situation, based on the [See the full post…]

There are four major IT integration models that companies adopt, depending on their existing business and technology environments and their post-M&A business goals. Each model has distinctive characteristics in speed of integration, costs, complexity and synergies. Recent studies have shown [See the full post…]