The Only Thing We Have to Be Uncertain About is Uncertainty
Forrester analyst and vice president Lisa Pierce told a group of Qwest customers that the great unknown — whether IT decisions today will fit with technologies of tomorrow — is a fact of life. While the fear of making mistakes in IT decisions doesn’t justify a company’s insistence on sticking with 7 year-old routers, it also has held many firms back from enjoying the ROI that many new technologies bring. Pierce says managed solutions for emerging technologies like MPLS and various flavors of VoIP are often good ways to let someone else worry about interoperability between legacy and new systems while reaping the benefits. In the lobby of the Westin St. Francis Hotel, amid the sounds of San Francisco’s Union Square and cable cars, Pierce took a break from the Qwest Solutions Seminar to explain.