Christopher Ouellette tagged posts:

ITIL 101: Standardizing Approach and Industry Terminology

July 20th, 2007 |
ITIL 101: Standardizing Approach and Industry Terminology

Join BearingPoint technologist and senior manager Christopher Ouellette to explore the history, importance, improvements and future of ITIL in this ITIL 101 session. Simply put, ITIL, the Information Technology Infrastructure Library, is a set of best practices for IT services ...
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