Join BearingPoint technologist and senior manager Christopher Ouellette to explore the history, importance, improvements and future of ITIL in this ITIL 101 session. Simply put, ITIL, the Information Technology Infrastructure Library, is a set of best practices for IT services management and is the most widely accepted approach to IT management in the world; it’s the defacto standard.

ITIL is widely recognized and provides a standardized approach and terminology through its key success factors. With ownership still in the UK, where it was originated, it is available online for internet search or purchase. Stay tuned to find out what’s next for ITIL.

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