Intel IT developed a unique framework that treats the digital employee experience (DEX) as a measurable, managed capability rather than an abstract sentiment. We defined what experience means at the point of work, instrumented it with a combination of objective [See the full post…]

IT Best Practices: Intel IT has built a web-based IT support portal to improve efficiency and effectiveness of our IT support agents. This portal integrates more than 20 tools and data sources, enabling support agents to quickly resolve a reported [See the full post…]