Enabling Multilingual Collaboration through Machine Translation
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For more information on Intel IT Best Practices, please visit www.intel.com/IT
IT Best Practices: To better serve Intel’s global customer base in their native languages and reduce support costs, Intel IT conducted two proof-of-concepts and designed prototypes that integrate machine translation into existing collaboration environments to deliver real-time multilingual chat and community forums. We concluded that multilingual chat and forums could be used successfully by our customer support teams, and these tools had significant promise to deliver many benefits across the enterprise.