Subaru Turbocharged Its Dealer Training
Subaru‘s launch of its Owner Loyalty Program required efficiently delivering training to 600 dealerships across the U.S. Implementing WebEx Training Center enabled the program’s sole trainer to reach 2,400 dealers within six months at a cost of $0.75 per person. As a result, Subaru was able to roll out the industry’s first customer service recovery program, while offering quality training that its dealers love. Subaru of America is in the process of implementing WebEx throughout its enterprise.