New PC Delivery Process Cuts Employee Downtime

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IT Best Practices: As part of our focus on a user-centered model of delivering IT services, in 2012 Intel IT optimized its PC delivery process, resulting in improved Intel employee productivity, a better employee experience, and reduced operational costs. We formalized our innovative approach over several months to determine the most efficient ways to reduce employee downtime, technician handling time, and overall process time.

The new, streamlined steps to the PC delivery process include preparing the data, settings, and core applications for employees in advance. These process improvements allow employees to return to work more quickly, reducing their downtime—the time spent without a fully personalized computer, including data migration and final configurations—from an average of 4.5 hours to 1 hour, a 77-percent reduction.

The new PC refresh process handles the requirements of our employees’ highly customizable and personalized systems as well as meets the needs of our complex environment, which comprises different hardware requirements and thousands ofapplications. The process also applies to rebuilds.

For more information on Intel IT Best Practices, please visit

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