Customer Service in the Era of Digital Transformation – Conversations in the Cloud – Episode 265

Customer Service in the Era of Digital Transformation – Conversations in the Cloud – Episode 265

In this Intel Conversations in the Cloud audio podcast: S. Venkat from MindTree joins host Jake Smith to talk about digital customer service, specifically the company’s MindTree Cognitive Contact Center, which combines existing call center infrastructure with new technology. The two discuss how MindTree worked with the Intel Distribution of Python along with SigOpt (a [See the full post…]

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What We Know About Long Covid

What We Know About Long Covid

For people recovering from COVID-19, the journey back to health and well-being can be a long and winding road. Some suffer from crippling fatigue; others experience brain fog; and still others can’t seem to catch their breath. How do we treat the lingering symptoms known as long COVID and what is the outlook for patients [See the full post…]

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The Future of Serverless AI – Conversations in the Cloud – Episode 264

The Future of Serverless AI – Conversations in the Cloud – Episode 264

In this Intel Conversations in the Cloud audio podcast: Arijit Sengupta, founder and CEO of Aible, joins host Jake Smith to talk about the difference between the promise of AI and actual results. Arijit talks about helping develop BeyondCore, which was acquired by Salesforce, his book AI is a Waste of Money, the current unsustainable [See the full post…]

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Building Secure Apps for Government Defense

Building Secure Apps for Government Defense

BAE Systems contracts with the U.S. Department of Defense. It’s in the difficult business of handling military and intelligence secrets. And while there is a lot the company can’t talk about, there are plenty of useful insights they can share, which will help leaders across different industries. In this podcast segment with Dr. Nandish Mattikalli, [See the full post…]

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Centering our Conversation about Quality Through a Health Equity Lens

Centering our Conversation about Quality Through a Health Equity Lens

Over 20 years ago the Institute of Medicine included “equitable” as one of six domains of quality, but when we talk about equity and quality today, we don’t often discuss them in tandem. To reach health improvement goals, that must change. In this episode of the Business Group on Health Podcast, we speak with Dr. [See the full post…]

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Tech’s Slow, Intertwining Disruption of Healthcare

Tech’s Slow, Intertwining Disruption of Healthcare

Medicine has eluded the tech disruptions which seemingly overnight rewrote business models in media, telecommunications, transportation and other industries. That doesn’t mean healthcare is untouched by technology. Hospitals are keen on innovations for diagnosis and medical procedures such as AI doing predictive analysis of patients with COVID-19 or natural language processing algorithms reviewing consumer claims [See the full post…]

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The Catch-22 Cost of Rushing to Public Cloud

The Catch-22 Cost of Rushing to Public Cloud

In the widely circulated article “The Cost of Cloud: A Trillion-Dollar Paradox,” venture capital firm Andreessen Horowitz showed how the rush to public cloud IT services can eat away business valuation over time. In this Tech Barometer podcast segment, explore the real cost of running a business on public cloud with Martin Casado, general partner [See the full post…]

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Leveraging Conversational AI to improve Customer Experience – Conversations in the Cloud – Episode 263

Leveraging Conversational AI to improve Customer Experience – Conversations in the Cloud – Episode 263

In this Intel Conversations in the Cloud audio podcast: Nitin Somalaraju from Tech Mahindra joins host Jake Smith to talk about the company’s Speech Analytics platform named Sayint, which uses cutting-edge artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to uncover meaningful insights from customer conversations. Nitin talks about why regional localization [See the full post…]

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Building the Future of Government Defense with Hybrid Multicloud IT

Building the Future of Government Defense with Hybrid Multicloud IT

One of the world’s biggest defense contractors, BAE Systems, has to navigate the world of cloud computing just like everyone else. But the stakes are much higher. The company not only provides weapons systems to the U.S. military but cybersecurity protecting highly classified intelligence. In this podcast segment, Dr. Nandish Mattikalli, the chief engineer for [See the full post…]

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Using AI for Digital Risk Protection – Conversation in the Cloud – Episode 262

Using AI for Digital Risk Protection – Conversation in the Cloud – Episode 262

In this Intel Conversations in the Cloud audio podcast: James Carnall from ZeroFOX joins host Jake Smith to talk about AI-powered digital risk protection across the internet, including text, images and video, to identify threats ranging from deep fakes and fraud to potential cyberattacks. James explains why the ZeroFOX team worked directly with Intel for [See the full post…]

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