call centers tagged posts:

Update on the VOIP Evolution

June 15th, 2007 |
Update on the VOIP Evolution

Join BearingPoint technologist Takashi Yoshizaki as he takes us through the evolution of VOIP. What started as simply carrying voice traffic over a data network is now a widely accepted technology and a valued strategic initiative that improves workforce efficiencies.

Covering ...
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Categories: BearingPoint, Connected Social Media, Corporate Tags: , , , ,

Measuring Service Experiences with Richard Hanks at Mindshare

March 28th, 2007 |
Measuring Service Experiences with Richard Hanks at Mindshare

As a former EVP and Corporate Officer at Marriott, where he led the marketing strategy, sales, distribution, and revenue management efforts for Marriott’s 13 lodging brands and $18 billion in sales, Richard Hanks knows a thing or two about service. ...
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Categories: Connected Social Media, Technology Tags: , , , , , ,