How prepared is your organization to deal with the challenges of a disaster? How safe are your facilities, your data, your people? What is the most common disaster that causes a disruption of services in business today? Sometimes it’s the [See the full post…]

The challenges facing your organization’s contact center are greater and more complex than ever. In this podcast we talk with Elizabeth Herrell of Forrester Research and Chuck Weston of Qwest about how to apply effective planning and management to optimize [See the full post…]

Forrester analyst and vice president Lisa Pierce told a group of Qwest customers that the great unknown — whether IT decisions today will fit with technologies of tomorrow — is a fact of life. While the fear of making mistakes [See the full post…]