Inside IT: Service Transformation to Increase Business Velocity
IT Best Practices: Episode 32 – Information Technology is no longer just a technology provider. It has become a key partner in every aspect of the business. To reflect that change, Intel IT is in the midst of a transformation from an organization-based model to a service-based model. Ravi Nannapaneni is at the forefront of that change at intel as Director of IT Service Transformation for the company. In this podcast, Nannapaneni discusses the methodology for enacting this transformation, and shares some of the successes and pain points the company has had along the way.