Where is Unified Communications Going?
As a concept, “unified communications” has been around for awhile. It can mean anything from bringing all business communications into a single, seamless user experience to bringing global collaboration and conferencing technologies onto the same basic platform as traditional voice and text communications systems. It’s one of the most exciting ways in which technology is reshaping the corporate environment, and the implications for the enterprise are significant, ranging from greener, more sustainable business practices to drastically reduced friction, latency and overload of existing communications systems.
In this podcast, Senior Vice President, Enterprise Systems Marketing, Siemens Enterprise Communications Mark Straton predicts that the UC feature set will become the new baseline standard. Straton says that unified communications, as we currently know it, will will merge with voice, video, and mobility solutions to create comprehensive but modular UC solutions, with the lines between business applications like email, CRM, ERP, communications platforms, and communications devices blurring or disappearing completely.