H&R Block Social Media Programs Success

June 9th, 2008
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Who would ever think that a financial services company would be innovative about marketing? Paula Drum is vice president of marketing for H&R Block. In this podcast, she explains how programs using Twitter, Second Life and other onlines venues have had impressive success. As Drum tells Jennifer Jones, one of their great surprises was how much human capital they had to spend to make the programs work. She advises all marketers to truly understand just how much personnel commitment it takes to implement such extensive programs.

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  1. June 9th, 2008 at 09:28 | #1

    Thanks for sharing this podcast. This was a very interesting perspective on the resources that social media marketing requires.

  2. October 13th, 2008 at 19:37 | #2

    It’s that kind of thinking outside of the box that makes a company standout, and thus succeed in the long run.

  1. June 10th, 2008 at 07:18 | #1
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